![]() After that time, they’re automatically archived. Reviews stay on your reviews page for 36 months. How long reviews stay on a property’s page So, if your browser is set to Spanish, these reviews will appear first, followed by English, and then any other languages. The order of reviews on your page depends on the language the guest is browsing in. ![]() Go to Guest review in the dropdown menu to see your overall score or to Guest experience to see what your guests think of their stay at your property To see how your overall, as well as specific category scores have changed over time and what you can do to improve them, follow these steps:ģ. ![]() If you think this has happened, contact us via the extranet inbox. It’s still possible for a guest to make a mistake when leaving their ratings. This means that it’s normal for the overall score to be different from the category ratings. We do this because the six categories don’t always cover everything a guest might consider when they rate their stay, while the overall score represents their experience as a whole. We collect the overall score for each review separately from the ratings guests give for different categories. Why a review’s overall score can be different from the category ratings Your individual scores reflect actual guest experiences and contribute directly to your overall Guest Review Score. We only facilitate the process of collecting your reviews from guests. Your property’s score is automatically calculated by calculating the mean sum of all your score reviews.Īs a platform, we don’t play any role in deciding your score ourselves. How a property’s Guest Review Score is calculated You can read more about guest reviews here. They can also be useful for new guests to find out more about your property before booking a stay. This is optional, but their responses can give you helpful insights into your property’s performance. We encourage guests to provide feedback in the form of an open question. ![]() They also don’t count toward your Guest Review Score. Guests can then provide more optional ratings, but these are about different facilities, such as WiFi and breakfast. We also ask guests to rate your property in these six specific areas:Īll of these ratings are optional and don’t count toward your Guest Review Score.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |